As e-commerce continues to trend upwards as the way consumers prefer to shop, online vendors are faced with a different type of customer experience than the traditional retail store experience of the past. For one thing, online retailers and e-commerce customers don’t have the benefit of an in-person experience with sales staff and consultants....

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Knowing how to fix your computer can save you quite a bit of money and time, that is, however, if your knowledge is up to date and you know what you’re doing. Technology advances faster than most can keep up with, making it imperative to brush up on your computer knowledge from time to time. Here are some essential computer basics every....

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Call centers play a vital role in improving the customer experience for many businesses. They take on the critical task of assisting with sales, customer relations, and technical support. However, how do we measure a call center’s quality assurance....

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When the computer you have depended on for several years is not working as it should, you face a decision that many of us have made at one time or another: Should I fix my computer or replace it? Whichever decision you make, it is important to consider the costs and complexity of both choices. While repairing a computer is not a simple task....

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How's your online business doing these days? Too busy to stop and think about it? One of the good things to come out of the most unusual year ever, revolves around the success of online shopping. With incentives, based on the COVID-19 pandemic, e-commerce companies benefited from consumers' increasing preference to shop online....

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Unprotected computer systems can fall victim to unwanted or malicious viruses or malware which is why you often hear that you should protect your computer with anti-virus or anti-malware software to ensure your private data and computer are safe. The real question is what is the difference between viruses and malware...

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Understanding how to set up a business telephone system that can seamlessly route to an answering service is critical to the success of your company. Once you have completed the task properly, you are set to experience the growth in customers and customer satisfaction that a professional answering service provides....

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Managing your customer calls effectively is crucial to the success of your business. Attending all incoming calls is an opportunity to maintain and grow your company. A Responsive Call Answering Service can help you create the best customer call flow system so that you can do what you do best: running you...

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While it may seem logical that customers would prefer service delivery online or via phone without a human involved, that’s actually not the case at all. Today’s customers expect more from brands than ever before and these companies need to step it up if they are to be successful. How do call...

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As of February 22, 2018, Pittsburgh Telephone Answering Service (PTAS) will be located at 11 Parkway Center, Suite 100, Pittsburgh, PA 15220. The company is moving from its Mansfield Avenue location. The 24/7 live answering service has been expanding and...

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What kind of great tech gifts did you get this past holiday season? Need help installing that great new printer or learning how to maximize the speed and functionality of your new computer or laptop? Want to make sure your home or office network is...

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In the ecommerce industry vendors know the competition is fierce and online sellers are always looking for ways to improve tight profit margins. Many online companies struggle with the idea of offering free shipping, since that idea may seem counter-productive to increasing online profit margins...

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Phase V’s new website offers more specialized 3PL solutions geared content as well as an updated, more streamlined, and contemporary design. In-depth fulfillment content is found throughout the site but in particular, in the blogs and whitepapers added to the site regularly. The website redesign...

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FORT MYERS, Fla., Feb. 10, 2021 (GLOBE NEWSWIRE) -- Phase V Fulfillment, www.phasev.com, a trusted and experienced source in the fulfillment market since 1980, will be opening a new, 70,000+ square foot warehouse this month. The new warehouse is strategically located in the Premier Airport Park in Fort Myers....

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Geeks on Site has launched a new partnership with Designing Spaces airing on Lifetime TV to show how the company’s professional technicians help customers solve their IT and electronics challenges at home. The first official commercial pilot, which describes how Geeks on Site achieves success for all who....

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Geeks on Site has launched several new installation services to meet strong consumer demand for smart home technology. The company’s highly trained, professional technicians are now available to install and service all of the devices that comprise the continuously emerging technology of the always-connected home....

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A milestone is approaching for Geeks on Site as it prepares to celebrate its 15th anniversary. Otte Polo Group Owner and CEO, George Otte, a driven entrepreneur from Miami, is proud to offer quality, convenient and reliable on-site and remote help to thousands of computer users across the US. With nearly two decades of experience in tech support operations...

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The Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services...

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Phase V Fulfillment, www.phasev.com, a trusted source in the fulfillment market since 1980, opened a new, 24,000 square foot warehouse in October 2016. Located at 7920 Interstate Court, North Fort Myers, FL 33917 the new warehouse replaces the previous warehouse and offers more space and docks allowing for...

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